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Terms & Conditions
The use of services provided by Hattons Model Railways constitutes your acceptance of the following terms and conditions. They take effect from the date on which you first use our website(s) or purchase from us. 
 
If you have any questions relating to these terms and conditions, please contact info@hattons.co.uk or telephone us on +44 (0)151 733 3655.
 
Guarantee
In addition to your statutory rights, we offer a 6 month warranty on all our products (including pre-owned items, but excluding ‘sold as seen’ items) as standard. This covers your item(s) against any mechanical defect present due to the manufacturing process and does not include consumable parts. Most manufacturers offer a further 6 months on items bought from us. When buying brand-new Hornby items, you will receive a full 12 months warranty from us. If an item is replaced by Hattons Model Railways between 9 - 12 months after purchase, a warranty of 3 months will be given on the replacement item. 
 
Defects that will be evident immediately upon delivery are required to be reported to us within five (5) days of receiving the item. Defects not reported within this time are exempt from the guarantee. 
 
Returns policy
Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, as well as the EU Consumer Rights Directive and our terms and conditions will not affect your statutory rights. 
 
The returns policy forms part of our Terms and Conditions and such is binding. To view this policy in its entirety, please view www.hattons.co.uk/returns
 
Exceptions
  • The box and packaging of a collectible item is deemed to add significant value, as such this is classed as part of the product and may form the basis of a refusal for return. Under these circumstances we may offer to repair or replace the product but not the packaging.
  • Our guarantee and your right to return will be null and void if the item or packaging has been interfered with or misused in any way.
  • Damage caused by external sources or misuse does not constitute a part of this guarantee and is therefore excluded.
  • The buyer assumes all responsibility when carrying out any work or modifications on an item and acknowledges their understanding that the warranty will be voided by doing so.
  • Our guarantee does not cover consequential damages of any type.
 
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
 
We are legally obliged to notify mail-order customers, of their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By accepting our terms and conditions you are confirming that you have been informed of your legal rights using a durable medium.
Full details of the Consumer Contracts regulations can be obtained on this website. A copy can be requested from us by filling in the form at www.hattons.co.uk/static/contact
 
Postage
We always endeavour to provide the quickest and best service possible, however no guarantee is made in relation to our standard or next working day delivery. 
 
The postage policy forms part of our Terms and Conditions and such is binding. To view this policy in its entirety, you can do so here.
 
Non UK customers
Non UK customers are responsible for any duty or import taxes charged by their respective Customs Service upon the arrival of goods in their country. Customers should contact their respective customs service for details of any charges that may be levied, or regulations that may be applicable. Customers who do not pay these charges may have their parcel(s) returned to us by the customs service concerned. In the event of this happening the customer would forfeit the postage paid and would be liable for a second postage charge if they would like the parcel(s) to be re-sent.
 
Pricing policy
The price you pay will be the current price advertised on www.hattons.co.uk excluding any items that have been priced in error. In the event these circumstances occur you will be notified before any price adjustments are made and given the option to accept or reject the revised order.
 
 
Forthcoming Releases/Pre-order Order items
Pre-order prices are calculated using the supplier's Recommended Retail Price (RRP). If suppliers increase the RRP, we may proportionally increase our selling price. In these instances we will contact you first and ask if you would like to maintain your order. Occasionally we may reduce a price, prior to the items release. In these cases, all advance orders will be charged the lower price. 
 
Hattons Model Railways can guarantee the prices on any item where we retain control of the RRP, such as our Exclusive Commissions. 
 
Please note the following in regards to any forthcoming releases or pre-orders;
  • Your payment card will not be charged until items are in stock. 
  • Please quote your Order number in all correspondence regarding orders for items not in stock. 
  • P&P will be charged at a normal rate on each consignment. £2.75 for 1 diecast model or package under 130g, £4 on other UK orders. Occasionally, at our discretion, we may refund or reduce postage on advance orders when our suppliers have released similar products over a short period of time, rather than simultaneously. 
  • Requesting an email notification created no obligation to buy
 
The pricing policy on forthcoming releases forms part of our Terms and Conditions and such is binding. To view this policy in its entirety, you can do so here.
 
 
Collect in store policy
Click and collect orders can be collected from the Hattons Hub, 17 Montague Road, WA8 8FZ, Widnes.
 
  • The cardholder must collect the goods, not someone on their behalf.
  • The cardholder must bring the card they ordered with and photographic ID such as a Passport, Driving licence or national UK ID card.
  • The customer will be charged a £4.00 admin fee that will be refunded upon collection.
  • Customers must come and collect the order within 7 days. After 7 days we will use the £4.00 admin fee for postage and despatch the parcel to the payment address.
 
Refunds

The returns and refunds policy forms part of our Terms and Conditions and such is binding. To view this policy in its entirety, please view www.hattons.co.uk/returns.
Any refunds will be issued to the card that was originally used to purchase the goods, usually on the day that the item arrives back with us. Once refunded the card issuer may take between 7 - 10 days to process the money back into your account.
Cheque refunds will usually be processed by us within three to five days of the item arriving with us, the cheque will then be subject to the normal clearing time of your bank.
Non-UK customers may be charged a conversion fee for any refunds processed into their account, Hattons Model Railways can not accept any liability for these charges.

 
Exchanges
  • Customers returning an item for exchange should be aware it is their responsibility to pay for both return and outgoing postage of an item.
  • Exchanges are limited to one exchange per invoice, the new goods would then only be eligible for refund or replacement with an identical item in the event of a fault.
 
Discount codes & vouchers
  • We occasionally issue discount codes and vouchers that are available for use on most but not all items or shipping destinations. We will advise customers if the discount is not applicable before despatch of their order.
  • Promotions, vouchers and discounts are limited to one per transaction while stocks last.
  • Free gift promotions are limited to the gift advertised and may not be redeemed against any other item.
  • We reserve the right to discontinue special offers or discounts without notice.
 
Product descriptions and images
We make every effort to ensure that product descriptions and the related images are correct, however in some cases we may use a stock image of the item or accidentally list a picture of a different item. Due to this all images should be treated as being for illustration purposes only, it is the customer’s responsibility to verify that the product description is correct for the item they are ordering.
 
Order acceptance
All items, offers, specifications and prices are correct and believed in good faith at the time of quotation, but may change due to circumstances beyond our control. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. It is the customer’s obligation to check when ordering that the quantity and description of the items ordered is correct. This can be done by viewing your online account or the order confirmation email that is sent to the registered email address.
 
 
Order cancellation
Customers have the right to cancel any order before it has been despatched. This done by cancelling through their account on our website www.hattons.co.uk or alternatively by contacting us using the details listed here. In the event a customer wishes to cancel an order after it has been despatched we require the customer to return the item to us within 14 days of receiving their parcel.
 
 
Data storage and privacy policy
All details relating to our privacy policy can be found here